javier marco

Hi Awesome Indies 👋 , We - Albert, Vlad, and I (Javier) - are thrilled to present Brainwave.

In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions.

❌ Problem

Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts.

✨ Our Solution

Our Automatic Answering Bot:

- Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training.
- Provides precise answers, ensuring customer satisfaction.
- More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings.
- Conducts the required actions promptly when specific conditions are met, such as saving a contact email from an interested prospect.

⚙️ How It Works

- We start with an initial call to understand your needs, supporting multiple languages and integrations. If you prefer, you can handle the configuration and reach out to us when needed.
- We present an automatability report with real backtest results using our bot and propose a tailored solution.
- We offer a 1-month pilot phase where we customize integrations and features specifically for your needs. You can relax, there's no engineering lift from your end.
- We proceed to an official rollout with our solution set, which will then become entirely self-served.

🙏 Our Ask

- If your team is swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents), let us assist you by scheduling a call with us.
- If you know someone who could benefit from our solution, please connect us at [javier@brainwave.so](mailto:javier@brainwave.so).
- If you appreciate what we're building, feel free to share and contact us.

Thank you!